Consultation policies
Cancellation, rescheduling and refunds
Review the consultation terms before confirming an appointment or making payment. Updated 18 October 2026.
Paid consultation confirmation
Full advance payment is required for paid consultation bookings. No paid slot is reserved without payment. We share a receipt when the appointment is confirmed. An availability request, QR download or transaction-reference message is not itself a confirmed booking.
Customer cancellation and no-shows
No refund is available for a customer cancellation or no-show once the session is confirmed. You can use the one-time rescheduling arrangement when the notice and date conditions below are satisfied. For any payment made before confirmation, contact us to reconcile the booking and payment status. If no mutually agreed appointment can be provided, we refund the full amount received, including GST.
One-time rescheduling
You may reschedule once by informing us at least 6 hours before the confirmed session. Choose a new session date within 10 days of the original appointment, at a mutually agreed time. Multiple rescheduling requests may require a new booking.
Contact us promptly if you will be late. A different start time or extension requires mutual confirmation.
If we cancel
If Hemant cannot conduct the session, we first offer a mutually agreed replacement. If we cancel and cannot provide an agreed replacement, the full amount paid, including GST, is refunded.
Duplicate, failed or uncertain payments
We refund verified duplicate payments. If your account was debited but payment or booking failed, send the transaction reference so we can verify it with the provider. Any amount received for a failed booking is refunded. If funds did not reach us, the bank or payment provider may process the reversal. Do not pay again until the first transaction has been checked.
A payment screenshot or message is evidence to review, not proof of settled funds. We confirm the refund amount and processing status after checking the transaction. Bank and provider processing times vary; contact us if a confirmed refund has not arrived.
How to request help
Consultation services are provided by Hemant Kumar Sharma through his proprietorship, Blessed Venture. Receipts and invoices are issued by Blessed Venture. Email hello@hemantkumarsharma.in or contact +91 98116 81687. Include your name, consultation option, confirmed date if any, payment date, amount and transaction reference. Do not share full bank-account or card details.
Base consultation fees attract 18% GST. The displayed totals already include GST. No additional payment gateway fee is charged to you.
This policy does not remove rights that cannot lawfully be excluded. The Option 3 fee-adjustment benefit is a credit towards an eligible agency/retainer engagement and is separate from a refund.
Take the next step with more clarity
Choose the consultation option that suits your need and proceed with confidence.
Review the session options, confirm the scope and fee, or ask a question before choosing your consultation.